Experience

Enterprise-grade expertise forged in one of the world's most demanding technology environments.

Relevant Experience

JPMorgan Chase

Production Platform Support — 2012–2024 (12 Years)

Production Platform Support Engineer

Global Financial Services • Multi-Region Infrastructure
  • Reduced recurring production incidents by 25% through monitoring automation and proactive diagnostics
  • Led annual Disaster Recovery and High Availability failover testing across critical platforms
  • Supported distributed data pipelines (Kafka, Kubernetes) across cloud (AWS) and on-premises infrastructure at global scale
  • Coordinated incident response across infrastructure, development, and business teams under strict SLAs
  • Mentored 10+ engineers on troubleshooting methodology and operational best practices
  • Primary support engineer for a global payment application across multiple regions
Why CME

What Sets Us Apart

Enterprise-grade expertise with small business agility and accountability.

Regulated Environments

12+ years of production support in high-availability financial systems with strict compliance requirements.

Proven Under Pressure

Incident management and root cause analysis under strict SLAs, where downtime isn't an option.

Bridge Builder

Bridges communication between engineering teams and business stakeholders to keep everyone aligned.

Automation-First

Every engagement starts with identifying what can be automated to drive efficiency and system stability.